Shipping Policy
Average Delivery Time
Below you’ll find the average delivery time for all our packages:
• Once your order is placed, we need 1–3 business days to process it. On weekdays, this usually takes one day, but if you place your order on a Friday evening or during the weekend, processing may take a bit longer.
• After your order is processed, it will be shipped and the average delivery time is 8–15 business days.
We strive to make the ordering and shipping process as easy as possible for our customers. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. Below, you’ll find a step-by-step explanation of how your order is handled and delivered.
Placing an Order
Ordering at our store is quick and easy. First, visit the product page and select the item you want by clicking the black “Add to Cart” button.
Please make sure you select the correct variant (such as size or color). Once everything looks good, click “Checkout.” On the information page, fill out your shipping address details. Please make sure all information is accurate. When you’re ready, click “Continue to Shipping.”
On the shipping page, you’ll be able to review your entered address. You’ll also see that shipping is completely free. As a gesture of appreciation to our customers, we always cover all shipping and delivery costs.
You can now proceed by clicking “Continue to Payment.”
Shipping Costs
We cover the shipping costs for every order. All our products are delivered 100% free of charge to your doorstep. There is no minimum order value.
Shipping Your Order
Found the perfect outfit or accessory on our website? Then you’re probably excited to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped quickly.
To help us offer fair prices, we’ve chosen to bundle shipments in bulk and dispatch them together once we reach a minimum shipping quantity. We appreciate your understanding and your support in helping us build a more sustainable world.
For certain products that run smaller, we may automatically send a larger size to ensure a better fit. Please note that receiving a larger size for this reason does not qualify as a valid reason for a free return or exchange, as this policy is clearly stated in advance.
Please note: Like many online shops, we are currently experiencing high volumes and occasional delays due to the ongoing global situation. Please take this into account when placing your order. Rest assured—we are doing everything we can to ship your order as quickly as possible.
If you want to make sure your order is shipped today, feel free to contact us at hello@zoeandclo.com. Our support team will be happy to help you find the best possible solution.