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Contact us
Questions about an order, a size or a piece you're considering — send us a message and a real person answers, usually within 1–2 business days.
Our customer service is available from Monday to Friday between 9:00 AM and 5:00 PM (EST).
Demi Group, trading as Olivia Label · Korevaarstraat 11, 2311 JS Leiden, Netherlands · Chamber of Commerce 97105767
Send us a message
Have your order number handy if it's about an existing order — it helps us answer in one go.
Quick answers
Enter your order number on our Track your order page, or use the tracking link in your shipping confirmation email. Orders are processed within 1–3 business days and delivered within 5–9 business days (Monday to Friday).
Free on every order, with no minimum spend. Every shipment is tracked and insured.
Open the size chart on the product page — our dresses are measured in inches. Between two sizes? Take the larger one, or send us your measurements and we'll advise.
Yes, within 30 days of delivery. Email support@olivialabel.com with your order number and we'll guide you through it. Details on our Return & Refund Policy page.
Our FAQ page covers ordering, payment, shipping, sizing and returns in more detail.
